AI turns customer feedback into value

A Customer Experience Management (CEM) tool helps businesses measure and improve customer interactions. It collects feedback through surveys, analyzes data to identify trends, and provides actionable insights. These tools typically offer real-time data, dashboards for tracking customer satisfaction (e.g., NPS, CSAT), and integration with CRM systems. Qmeter stands out by offering customizable solutions tailored to a business's specific needs, enabling better insights and customer experience optimization.

By using our customer experience management tool, you can gain valuable insights into customer satisfaction, identify areas for improvement, and receive expert recommendations to enhance your overall customer experience and boost your company’s reputation.

Qmeter centralizes feedback by integrating surveys from web, email, SMS, devices, apps, customer service, and in-store channels. It consolidates all feedback into one platform for easy analysis and reporting.

Start the 14-day free trial — Qmeter's AI builds your first survey from your company profile, and most teams are live in a day. Prefer a guided start? Book a demo and a CX specialist will set you up.

Card and invoice (bank transfer). Web Feedback is billed annually; Device License is billed monthly per device. If you need a different arrangement, contact our team.

Yes, you can upgrade, downgrade, or cancel your subscription plan at any time through your account settings. Changes will take effect at the start of your next billing cycle.

Web Feedback is already an annual plan — €500 per year works out to roughly €42 per month. For larger device fleets and multi-branch rollouts, volume terms are quoted in writing.

If your payment fails, Qmeter will notify you via email and allow a grace period to update your payment information. Your account will remain active during this time, but services may be temporarily suspended if payment isn’t received.

You can reach our support team via live chat on our website, email at info@qmeter.net, or through our help center. Our support team is available 24/7 to assist with any questions or issues you may have.

Yes, Qmeter has a comprehensive help center filled with tutorials, and guides to help you get the most out of the platform. Simply visit our website and navigate to the "Help chat” section.

Definitely! We offer personalized onboarding sessions for new users. You can schedule a call with one of our customer success managers to walk you through the setup and answer any specific questions you might have.

If you run into any technical issues or bugs, please report them through the "Submit a Ticket" option in your dashboard, or contact our support team directly. We prioritize resolving critical bugs and will keep you updated throughout the process.

Qmeter provides a range of features designed to enhance customer experience, including real-time survey collection, feedback analytics, NPS tracking, customizable surveys, AI-driven recommendations and integration with popular CRM tools. It also offers automation tools to streamline feedback management and advanced reporting for in-depth analysis.

Yes. Qmeter surveys are fully customisable — your logo, your colours, your questions, your customers' languages. Every survey stays consistent and on-brand across web, SMS, QR, kiosk and app.

Yes, Qmeter offers a mobile app available for both iOS and Android. The app enables you to collect feedback on the go, monitor responses in real-time, and access key analytics right from your smartphone or tablet.

Absolutely. Qmeter is designed to be global-friendly, supporting multiple languages so you can collect feedback from a diverse customer base. You can easily switch between languages within the platform, making it easier to reach your international audience