INSTANT FEEDBACK IN SECONDS
Customer satisfaction is one of the most important keys for successful business. Knowing what your clients love about your service and what improvements they want to see unlocks your abilities to skyrocket! Understanding the importance of Quality Management, Customer Experience and Customer Satisfaction we created advanced tools to help you to stay your customers favorite place.
With the help of Qmeter you can easily see what people think about delivered Customer Experience and Customer Journey in real-time, be aware of your strengths and weaknesses, analyze your company’s customer satisfaction trends and more.
Few clicks, and you are ready to hear from your clients
Create customized feedback templates according to your brand, follow your corporate structure, get incredible online and offline reports, know how your customers satisfied from delivered CX. Set up email and SMS alerts and be informed about bad responses immediately, get in touch with desired customers directly and make them smile. Use built-in online marketing tool inside Qmeter to interact with customers and keep them informed about news.
Features
Direct Feedback
Collect feedback and customer experience information directly at the time of action and in store. It takes less than 15 seconds to be aware about customer emotions.
Custom Template
Create your branded template. Use your corporate logo, choose the color options suitable to your corporate standards, ask multiple questions and specify them by clarifying marks.
Accurate Results
To ask how what customer liked or disliked on Customer Journey is not enough. Get a chance to ask them WHY? response is positive or negative. Use detailed and accurate date to take business to next level.
Instant Notification
Whenever there is a negative experience Receive immediate and detailed SMS and/or Email notifications with the customer info directly to your pocket.
Real Time Dashboard
Track your Customer Happiness performance, branches and satisfaction level of company in one place. Be informed about about latest feedback right away and react to the situation accordingly.
Data Analysis & Reporting
Make deep analytics with all the data and metrics you have. Be involved with your weaknesses and strengths, track the trend of Happiness and Satisfaction. Receive daily, weekly or monthly advanced reports to your Email as well.
Customer Database and Segmentation
Match your feedback with your customer information to know who is your happy customer and who is waiting for your attention. Use Customer history and Profile to segment them for future marketing purpose to keep them loyal
Campaigns
Get another opportunity to communicate with your customers and develop the loyalty between customer and business. Send Bulk SMS and Email to pre-segmented customer groups using built-in functionality. Keep them be loyal and updated.
Integrations
Use, to get insights about Customer Experience by integrating Feedback process to current systems. Qmeter API’s give you opportunity easily integrated to any kind Customer Journey process on any kind technological platform (Web, Mobile app, Payment System and etc.)
Satisfaction Level Indicator (SLI)
As a customer experience and happiness professionals with 10+ years of experience first hand, we tried lots of techniques, implemented tons of tools and solutions to help businesses measure their customer satisfaction and make their clients super-happy. And our long-years endeavor brought us to a simple yet disrupting discovery that will change customer experience measurement industry from the roots! We at Qmeter - the team of data-hungry professionals came with a specific measurement technique - SLI (Satisfaction Level Indicator) that gives you the most exact data about your customers’ satisfaction and helps you to improve your services on the go!
OMNICHANNEL
FEEDBACK MANAGEMENT
Qmeter is Multichannel and Enterprise customer feedback and satisfaction management tool that allows you to collect feedback and measure customer satisfaction using multi channels such as, Email, Mobile Platform, Web Technologies, SMS and many other touch tools for Customer Interaction. By the structure, it is the fastest way to collect customer feedback with all required contact information in seconds and gives you opportunity to know what your customers think about your services even before they leave your door.