Every feedback matters
It is our slogan because it is our architecture. Each response is tied to a transaction, a branch and a person responsible — so a complaint is never a statistic. It is a ticket with an owner and a deadline.
About Qmeter
The feedback company built for operators
Qmeter is an AI-assisted omnichannel customer feedback platform with offices in Dubai — our headquarters — plus Baku and Germany. In 15+ years we have helped 1000+ companies collect more than 2M customer feedbacks — and act on them before the customer is lost.
No invented awards on this page, no stock-photo leadership team. Just what we build, what we believe, where to find us — and pricing you can actually read.
15+years in customer feedback
1000+companies
2M+feedbacks collected
Our story
From simple smileys to an enterprise experience platform
Qmeter began over a decade ago with the simplest tool in customer experience: a smiley face. One terminal, one question, five faces — and managers finally heard from customers while they were still in the building. It turned out that simplicity was the point: people answer honest, effortless questions.
Fifteen-plus years of collecting feedback taught us what actually changes service — and what merely decorates a report. As the programmes grew from single sites to enterprise networks, the numbers everyone relied on kept failing the same test: averages hid the branch that was quietly bleeding customers. So we built our own metric, the Satisfaction Level Indicator (SLI) — because we felt the existing scores never showed the full picture, though we respect them and report them all the same.
Today Qmeter sells worldwide from its Dubai headquarters — banks, airports, hospitals, retailers and government services run their experience programmes on it. The smiley is still there, on kiosks and screens; behind it now sit AI analysis, closed-loop ticketing and a scoreboard an entire enterprise can share.
01
Where we started
A simple smiley terminal asking one question after each visit — the most honest measurement tool there is.
02
What we learned
Speed beats volume. A complaint answered the same day is worth more than a thousand responses in next quarter's report.
03
Where we are
An AI-assisted omnichannel platform headquartered in Dubai, selling worldwide and running enterprise programmes across MENA, Europe and the CIS.
What we believe
Three principles we run the company on
Not values-poster words. Each one is a decision you can verify in the product.
Answers in a day, not a quarter
Quarterly survey reports describe customers you have already lost. Qmeter is built for the same day: AI drafts your first survey from your company profile, alerts fire the moment someone is unhappy, and managers watch branch scores live.
Pricing you can read
Enterprise CX pricing typically hides behind a sales call. Ours is public: Web Feedback from €500/year, Device License from €50/device/month, and a 14-day free trial with no credit card.
See the pricing page →The numbers
What 15+ years adds up to
Every figure below is a product fact. No invented awards, no purchased badges, no marketing rounding.
15+years in customer feedback
1000+companies on the platform
2M+feedbacks collected
3offices — Dubai (HQ), Baku, Germany
7industries served
OfficesGlobal headquarters — everything comes together here360 Business Center, City Tower 2, Sheikh Zayed Road, Dubai Sales — serving the CIS regionSKS Plaza
Fuzuli str 49. Baku, Azerbaijan
PO: AZ1014 Sales — focused on EuropeHaardtstr 43
57076 Siegen, Germany
Three offices, one platform
A phone number and a street address in every region we serve — no ticket queue between you and a person. Prefer a form? Use the contact page.
Dubai — Headquarters
United Arab EmiratesBaku
AzerbaijanGermany
European UnionTrusted by
Banks, museums and operators run feedback on Qmeter
Rabitabank, Louvre Abu Dhabi, Zabeel Ladies Club, ABB, Volkswagen and Hyundai are among the 1000+ companies on the platform. We show their logos — not invented case-study numbers.
FAQ
Questions procurement teams ask us
The company facts, in one place. Anything missing — email info@qmeter.net.
Who is Qmeter?
Where is Qmeter based?
How long has Qmeter been in business?
Who uses Qmeter?
How is Qmeter different from Qualtrics and Medallia?
How does Qmeter handle data protection and GDPR?
Every feedback matters
Judge us the way we judge feedback: fast
Start a 14-day free trial — no credit card — and have AI build your first survey today. Or read the pricing first; it is all public.