Privacy & GDPR

General Data

Protection Regulation

Privacy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To administer a contest, promotion, survey or other site feature.

  • To send periodic emails regarding your order or other products and services. How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We only provide articles and information. We never ask for personal or private information like email addresses or credit card numbers. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the user's experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third-party links

We do not include or offer third-party products or services on our website. improve our service.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Within 30 days

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

GENERAL DATA PROTECTION REGULATION
(GDPR)

We as Qmeter guarantee that all data which we collect is confidential, other than that it is encrypted. Moreover, we do guarantee all deleted or changed data on our server is not restorable. We guarantee as per GDPR none of you data will be stolen or forwarded to any other 3th party person or company without your permission or allowance. Our policy has been changed and adjusted accoring to GDPR law.

Who we are ?

Qmeter is a feedback collection and customer satisfaction management solution. That gives you an opportunity to find out the satisfaction level of your customers concerning the business or product which you provide. That perfectly fits into all kind of businesses and organization with daily operational activities (Retail, Banking, Restaurant, Hospitality and etc). This solution helps to get a clear image of your customers’ experience with in concerning your business. Other than that, it and helps the business leaders to get feedback from their customers in a simplest, fast and detailed ways as in-store and out-store, as well as save time, money and human resources on customer opinion collection and its’ analysis. Backed by the 7+ years of the customer service and satisfaction experience of our experts Qmeter provides the fastest and the simplest way to measure customer happiness. System consists of 2 parts, Mobile side and Managers workspace (Admin panel).

Data We Collect:

We as Qmeter as a processor collect data for following purposes: Purpose: by collecting bellow mentioned points: we analyze to understand needs and demand of our customers , other than that, to adapt and adjust our product accordingly in order to provide professional service to our customers.

Processor: We Qmeter as a processor collect following data:

  • First Name, Last Name

  • Email Address

  • Phone number

  • Your Company/Organization details

  • Information you may enter or attach on our contact form regarding your inquiry.

  • User details: First name, Last name, Email address, Date of birth, Full residential address, Mobile number

  • Credit card and bank account details

  • Information about licenses of account

  • Merchant(s) where user is spending by using Paypal

  • Support information sent by the user to our support team (via email or through online chat at qmeter.net and app.qmeter.net

  • Session information: Login attempts, Login IP address(es), Login browser user agent(s)

Delete Account, Company data & End Customers’ Data:

If you do not want your account and company details to be saved on our data you need to delete it through (MY Company) section.

How It works: Log in with your username and password on app.qmeter.net > select ‘’My Company section’' > select “Settings & API” > Delete Company Account and Confirm it. By following this steps you can delete all your data from app.qmeter.net which includes (Company name, company size, description of company, all users attached to your account and users’ information as well as end customers’ information, which you have collected by using services of app.qmeter.net.

Controller and Collector: We as a Qmeter provide a service for our customers (in that case our customer is a data collector and controller of data of end customers'). Our Customer (data collector and data controller) has an opportunity to collect bellow mentioned information from the end customer.

  • Feedback about the service, which was provided

  • First name / Last name

  • Telephone number

  • Email address

  • Gender

  • Age range

  • Comments

  • By using ‘’Create custom field’’ our (Customer of Qmeter) can collect any information or data, which they want. (We as a Qmeter do have neither influence nor a control on it, we are not liable for it)

How he/she can do it:

  1. IOS and Android : who by using our service through Qmeter application which can be download at IOS and Android platforms on tablets or smartphones
  2. Web base: our customer (customer of Qmeter) can collect and control the data of end customer on web base. How it works: by adding a link or a button of Qmeter on their own (on the website of Qmeter’s customer) website.
  3. Integration: by integrating Qmeter platform to any other CRM or any other Property Management Systems