Qmeter is a patient experience solution for clinics, hospitals, labs, and pharmacies: it captures patient feedback at every touchpoint — waiting-room kiosks, QR codes on the ward, SMS after the visit, web after telehealth — and routes every complaint to the person who can fix it. Patient satisfaction becomes a live number for every department, and every resolution leaves a documented trail.
Live in a day without consultants — and ready for enterprise scrutiny: PII masking, audit logs, GDPR workflows, and an on-premise option for hospital groups.
Care quality is measured rigorously. The experience around it usually isn't — and the gaps look like this.
A dissatisfied patient rarely fills in a complaint form. They finish the visit politely, leave, and book the next appointment somewhere else. Without a low-effort way to speak up at the point of care, the first signal you get is a falling patient count.
Patients typically judge a clinic by everything around the consultation: the queue, the registration desk, the waiting time, the signage. Clinical teams rarely see this layer — it sits between departments, so nobody owns it.
Registration, nursing, labs, and billing each see one step of the patient journey. When feedback isn't tied to a department and a date, recurring problems surface as corridor anecdotes — not as fixable patterns.
Quality and accreditation reviews typically ask how patient complaints are received, routed, and closed. A folder of paper forms is not evidence; a timestamped complaint-to-resolution trail is.
Patient feedback at the point of care and after it — collected gently, routed firmly.
Patient experience runs on the same discipline as a closed-loop feedback process: listen at every touchpoint, route every complaint, document every fix. Qmeter runs that loop across reception, wards, labs, and telehealth — with complaint-to-ticket routing built in.
One-tap patient feedback while the experience is still happening. Anonymous by default — which is exactly why patients actually use it. A low score alerts the duty manager the same minute.
In-patient feedback tied to the ward and the date, so recurring themes — noise, waiting, communication — surface by unit, not by rumour.
A short survey the same day, while the visit is fresh. High response rates, and every answer linked to the clinic, department, and service that generated it.
A negative response becomes a ticket automatically, assigned to the responsible clinic manager with an SLA timer. Notes, actions, and timestamps form the documented trail quality reviews ask for.
Clinical outcomes have their own KPIs. These four describe the experience around the care.
Score each visit, ward stay, and lab test. Satisfaction by department shows where the experience breaks — registration, waiting, or the care itself.
When to use CSAT →Would the patient recommend your facility? In private healthcare, NPS tracks the referrals and reputation your growth depends on.
NPS vs CSAT vs CES →How hard was it to book, register, or get results? Effort is where most patient frustration lives — before and after the consultation.
CES in the glossary →Qmeter's single-number KPI (−100 to 100): current case × 100 / best case. One score for the board — comparable across every clinic and department.
How SLI works →New to these terms? Start with the NPS vs CSAT vs CES comparison or the feedback metrics glossary.
Not three borrowed statistics — your own numbers. Move the sliders; the maths is transparent and every figure comes from your inputs.
In healthcare, trust is the product. A patient who feels unheard rarely argues — they book the next appointment elsewhere and tell family and friends why.
Catching a concern at the front desk protects two things at once: the patient relationship, and the reputation that brings the next patient through the door.
Sizes your plan — plans are billed by responses per year.
Check your complaints log — plus the patients who quietly switch provider.
Recurring visits, treatments and family referrals over a year.
Example: if you save 10 out of every 100 you catch, set 10%.
protected per year, after Qmeter's cost
An estimate computed from your own inputs — not a guarantee or forecast of results. Adjust the sliders to match your numbers.
Two quieter returns: complaints resolved privately before they surface as public reviews (see Google reviews management), and the staff-hours that paper surveys and manual complaint chasing typically consume — collection, routing, and reminders run automatically.
Hospital groups use Qmeter to compare sites and departments on the same patient-experience scale — and to prove, with timestamps, that every complaint was routed, handled, and closed.
The same multi-location engine powers Qmeter for banks — organisations where service consistency across sites is non-negotiable.
Feedback in a health setting can carry personal data, so protection is part of the design — not an add-on. The full control set lives on the security & GDPR page; these four matter most in healthcare.
Personal fields are masked by default in dashboards and reports. Unmasking is permission-based, and every access is written to an audit log.
Right-to-erasure requests run as a tracked workflow, not a manual hunt across databases — with confirmation when the record is gone.
Set how long feedback keeps its personal fields. After the retention window, records are anonymised automatically — the trend data stays, the identity doesn't.
Hospital groups that must keep data inside their own infrastructure can run Qmeter on-premise, behind their own security perimeter.
Qmeter is designed with sensitive health-service data in mind. It is a feedback system, not a medical-records system — it holds only what patients choose to share, under GDPR-aligned controls.
With channels at the point of care: kiosks in waiting rooms and reception, QR codes at the bedside and discharge desk, tablets at nurse stations, and SMS the same day as the visit. Responses appear in the dashboard the moment they are submitted, and low scores alert the responsible department immediately.
Every complaint becomes a ticket with an owner, an SLA timer, and a documented resolution.
→PII masking, audit logs, deletion workflows, retention rules, and the on-premise option.
→Happy staff deliver better care. Measure eNPS and staff pulse alongside patient feedback.
→Branch feedback, queue experience, and network-wide comparison for banking.
→Catch guest problems at the table or in the room — before the review goes public.
→Public prices: Web Feedback from €500/year, devices from €50/month.
→Waiting-room kiosks, ward QR, and post-visit SMS in one patient experience system — with complaint routing and records your quality team can stand behind. 14-day free trial, no credit card.
