Citizen experience & feedback solution for government

Yes. Qmeter offers on-premise deployment for exactly this case: the entire platform runs inside government infrastructure, so citizen data never leaves servers the state controls. Cloud deployment with GDPR-grade protections — PII masking, audit logs, retention and deletion workflows — is also available. See integrations & on-premise deployment and security & GDPR.

An opinion poll samples a small group, weeks or months after the fact, and asks about general impressions. Transactional citizen feedback asks every citizen about a specific, completed interaction — this passport renewal, this hospital visit — at the moment it happens. The result is continuous, verifiable, service-level data an agency can act on the same day, rather than a periodic headline number nobody can trace to a cause. New to the metrics? The NPS vs CSAT vs CES guide explains when to use each.

Every negative response can automatically open a ticket that is routed to the responsible department with a named owner, an SLA timer and an escalation chain if deadlines slip. Closing a ticket requires a root cause and an action taken, and every step is written to an audit trail — so a complaint cannot quietly disappear, and supervisors can prove how each case was handled. The mechanics are described on our closed-loop ticketing page.

A citizen feedback platform is the system a government or public institution uses to collect feedback from citizens at the point of service — kiosks and QR codes in service centres, SMS and web surveys after e-government transactions — and to turn that feedback into measurable service quality and tracked complaints. Qmeter provides the collection channels, AI analysis of comments in any language, dashboards per agency, region and service, and complaint routing with SLA timers and an audit trail, deployed in the cloud or on government servers.

A municipality typically starts with a kiosk or tablet at the exit of one service hall, a QR code at each counter and an SMS survey after a permit or payment, and further offices join the same dashboard as they come online. Pricing is billed on responses, so one office can start on its own. The full set-up for town halls and councils is on the local government feedback tool page.

Qmeter pricing is public: a Feedback Responses plan billed on responses, a Device License for kiosks and tablets, and custom Enterprise agreements for national or on-premise programmes. A single service centre can start with one kiosk; a ministry can roll out across regions on the same platform. There is a 14-day free trial — see the full pricing page.