Terms of Service

1. Acceptance of these terms

These Terms of Service (“terms”) are an agreement between you and Qmeter LLC, headquartered at 360 Business Center, City Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates (“Qmeter”, “we”, “us”). They govern your use of the qmeter.net website, the Qmeter platform (app.qmeter.net), the Qmeter mobile apps, and related services (together, the “service”).

By visiting the website, creating an account, starting a trial, or using the service, you accept these terms. If you use the service on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and “you” refers to it. If you do not agree with these terms, please do not use the service.

If you and Qmeter sign a separate agreement, order form, or enterprise contract, that document prevails over these terms to the extent the two conflict. Everything else remains governed by these terms.

2. The service

Qmeter is an omnichannel customer and employee feedback platform. Depending on your plan and configuration, it lets organisations collect feedback through web surveys, QR codes, email, SMS, mobile apps, and on-site kiosks and tablets; analyse it with dashboards, reports, and optional AI-assisted analysis; and act on it through ticketing, alerts, and campaign tools.

Qmeter LLC operates the service from its Dubai headquarters, with a regional office in Baku, Azerbaijan. Descriptions of the product on the website are for general information: features evolve over time, and the exact scope of your subscription is defined by the plan you choose and any written agreement between us.

Some capabilities — for example AI analysis or customer-connected integrations — depend on configuration choices you make and, in some cases, on accounts or API keys you hold with third parties. Those third-party services are governed by their own terms.

3. Accounts and your responsibilities

To use the platform you need an account. You agree to provide accurate information when registering or submitting forms, and to keep it up to date. The service is intended for business use by adults; it is not directed at children.

• Credentials. You are responsible for keeping login credentials confidential and for all activity that happens under your account. Notify us promptly at info@qmeter.net if you suspect unauthorised access.
• Your users. Administrators control which team members have access, with which roles and branch permissions. You are responsible for the actions of the users you authorise.
• Your compliance. You are responsible for using the service in accordance with the laws that apply to your business, including data protection, consumer protection, and electronic marketing laws in the countries where you operate.

4. Plans, billing and payment

Current prices are always published on our pricing page. At the date of these terms, the service is offered in three plans:

• Web Feedback — an annual subscription billed on response volume, from €500 per year with 5,000 web feedback responses included. Additional volume is agreed and quoted in writing.
• Device License — an optional add-on for physical collection, at €50 per device per month for each kiosk or tablet running Qmeter at your locations. You may add or remove devices as your needs change.
• Enterprise — custom scope, volume, deployment (including on-premise), and pricing, agreed during scoping and confirmed in a written agreement.

Unless agreed otherwise in writing: prices exclude applicable taxes, which you are responsible for; payment is by card or invoice (bank transfer); annual plans are billed in advance and monthly device fees are billed per device per month. Subscriptions renew for successive periods unless either party gives notice of non-renewal before the renewal date. We may revise prices for a renewal period by notifying you in advance; if you do not accept a revised price, you may choose not to renew.

If an invoice remains unpaid after its due date, we may — after reminding you — suspend access until payment is made (section 13). Fees already paid are non-refundable except where these terms, a signed agreement, or applicable law says otherwise.

5. Free trial

Every plan starts with a 14-day free trial. No credit card is required, and the trial includes the full platform — survey building, omnichannel collection, analytics, ticketing, and alerts. The trial creates no payment obligation: if you decide not to continue, it simply ends.

What happens to trial data. If you subscribe, the account and the data collected during the trial carry over into your paid plan. If you do not subscribe, access ends when the trial expires; you can export your data before the end of the trial or ask us for a copy shortly afterwards. Trial data that is not carried into a subscription is deleted or anonymised after a reasonable period, in line with our Privacy Policy.

Trials are intended for genuine evaluation. We may decline or withdraw trial access where it is being used to abuse the service — for example repeated trials to avoid subscribing.

6. Acceptable use

You agree to use the service lawfully and fairly. In particular, you must not:

• run surveys or campaigns that are unlawful, deceptive, defamatory, discriminatory, or harassing, or that impersonate another person or organisation;
• collect personal data through the service without a lawful basis, or use respondent contact details for purposes the respondent would not reasonably expect;
• send survey invitations, SMS, or email campaigns in breach of anti-spam and electronic marketing laws. Obtaining the consents and honouring the opt-outs required for your SMS and email sending is your responsibility — message gateways are configured by you, with providers of your choice;
• probe, disrupt, or overload the platform or its infrastructure, attempt to access other customers’ data, or bypass access controls;
• copy, reverse engineer, or create derivative works of the platform, or resell or provide the service to third parties except as agreed with us in writing.

We may remove content or suspend access where we reasonably believe this section is being breached (section 13). Where practicable, we will tell you first and give you the chance to fix the problem.

7. Customer data and privacy

Your data stays yours. Feedback responses, respondent profiles, and other content you collect or upload through the platform (“customer data”) belong to you. You grant Qmeter the rights needed to host, process, transmit, and display customer data solely to provide and support the service.

For personal data inside customer data, you act as controller and Qmeter acts as processor, processing on your documented instructions — the same split described in our Privacy Policy. A data processing agreement (DPA) covering these commitments, including the use of sub-processors, is available on request at info@qmeter.net.

The platform provides tools that support your own obligations — PII masking with audited reveals, configurable retention with automatic anonymisation, a deletion-request workflow, and data export. You are responsible for what you ask respondents, for the notices and consents your surveys require, and for how you use the answers. On termination, customer data is exported, deleted, or anonymised as described in section 13 and the Privacy Policy.

8. Intellectual property and feedback licence

The service — including the platform software, mobile apps, design, documentation, the Qmeter brand, and website content — is owned by Qmeter or its licensors and is protected by intellectual property laws. Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to use the service for your internal business purposes during your subscription. No other rights are granted.

You may not use the Qmeter name, logo, or website materials beyond normal evaluation and use of the service without our prior written permission.

Suggestions. If you send us ideas, suggestions, or feedback about the service itself, we may use them to improve the product without restriction or obligation to you. This applies to product suggestions only — never to your customer data, which is covered by section 7.

9. Mobile apps and app stores

The Qmeter mobile apps are licensed to you, not sold, under these terms. You may use them on devices you own or control, in accordance with the usage rules of the app store you downloaded them from. These terms apply as the end-user licence agreement (EULA) for the apps to the extent the relevant store requires one.

App store providers such as Apple and Google are not parties to these terms and have no obligation to provide maintenance or support for the apps; responsibility for the apps and their content lies with Qmeter, not with the store. Where required by a store’s terms — for example Apple’s — the store provider and its subsidiaries are third-party beneficiaries of this section and may enforce it against you, and you confirm that you are not located in an embargoed territory and are not on a prohibited-parties list.

The apps handle personal data as described in the Privacy Policy, which matches the privacy details published on the store listings.

10. Availability and support

We make commercially reasonable efforts to keep the service available and performing well. Like any online service, it may occasionally be interrupted — for planned maintenance, urgent security work, or events outside our reasonable control — and we do not promise uninterrupted or error-free operation. Where planned maintenance is likely to affect you, we aim to give advance notice.

Support is provided by email and through the platform during our business hours, and onboarding assistance is included when you start (see how onboarding works). Enhanced support, service levels, or dedicated arrangements can be agreed for Enterprise plans in a written agreement.

We may improve, modify, or retire features over time. If we withdraw a feature that is material to your subscription, we will tell you in advance where practicable.

11. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Analytics, scores, AI-generated summaries, and other outputs of the service are aids to your judgement, not professional advice. We do not warrant that they are complete or error-free, or that using the service will achieve any particular business result. You remain responsible for the decisions you take based on the data.

Nothing in this section limits warranties or rights that applicable law does not allow to be excluded.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising out of or in connection with the service — even if advised of the possibility of such damages.

To the maximum extent permitted by law, Qmeter’s total aggregate liability arising out of or relating to the service is limited to the fees you paid to Qmeter for the service in the twelve (12) months immediately before the event giving rise to the claim. For free use — including the website and the free trial — that amount may be zero.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by negligence.

13. Suspension and termination

Suspension. We may suspend access to some or all of the service where we reasonably believe it is necessary — for security, to prevent harm to the platform or other customers, in response to a material breach of these terms (including section 6), or for overdue payment after reminder. We limit suspensions to what is proportionate and restore access once the cause is resolved.

Termination. You may stop using the service at any time and choose not to renew. Either party may terminate for material breach if the breach is not remedied within thirty (30) days of written notice, or immediately where the other party becomes insolvent. Termination rights and notice periods in a signed agreement take precedence over this section.

After termination. Your right to use the service ends. On request made within a reasonable period, we assist you in exporting your customer data; after that, customer data is deleted, anonymised, or returned in line with section 7, the Privacy Policy, and any agreement between us — except where law requires specific records to be kept longer. Sections that by their nature should survive — including sections 7, 8, 11, 12, and 14 — survive termination.

14. Changes, governing law and contact

Changes to these terms. We may update these terms as the service, our business, or the law changes. When we do, we revise the “Last updated” date at the top of this page, and for material changes we give notice on the website or by email before they take effect. Continuing to use the service after a change takes effect means you accept the updated terms; if you do not, you should stop using the service and may choose not to renew.

Governing law and disputes. Unless a signed agreement between us states otherwise, these terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over disputes arising from them. Where the law of your country grants you mandatory rights or a different forum that cannot be excluded by agreement, nothing in this section takes those away. Before starting formal proceedings, we ask that you contact us first — most issues are resolved directly.

General. If any provision of these terms is found unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets with notice to you.

Contact. For questions about these terms, write to info@qmeter.net or to Qmeter LLC, 360 Business Center, City Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates. Our regional office is at SKS Plaza, Fuzuli str. 49, Baku, Azerbaijan — every way to reach the team is on the contact page.