Qmeter is telecom customer feedback software that measures subscriber experience after the moments that drive churn — support calls, store visits, installations, and outages — through SMS, kiosks, QR codes, email, and in-app surveys. Real-time alerts route unresolved complaints to the right team before a frustrated subscriber becomes a ported-out number.
Built for mobile and fixed-line operators, ISPs, and their dealer networks: one view of experience across the call centre, the store, and the field.
Churn is a lagging indicator. The complaint that caused it happened weeks earlier — and usually went unanswered.
By the time a subscriber appears in the churn report, the decision was made weeks ago — after a bad call, a missed installation, or a bill dispute nobody followed up. The signal existed; nobody was measuring it.
Support closes the case when the agent finishes, not when the customer agrees it is fixed. Asking the customer — by SMS, minutes later — is the only honest definition of resolved.
Call centre, retail stores, and field technicians are measured by different teams on different systems. The subscriber experiences one brand — and judges it by the worst of the three.
In telecom the loss is silent: no complaint, no exit survey — just a porting request at contract end, filed weeks after the unresolved call that caused it.
Transaction-based feedback after every interaction that moves the churn needle.
The pattern that works in telecom is simple: measure immediately after each interaction, alert on every detractor, and close the loop before the frustration compounds. Qmeter automates all three steps across every channel.
A two-question SMS minutes after the call: was it resolved, and how was the service? Sent automatically, tied to the agent, queue, and issue type.
Capture walk-in experience at the counter — waiting time, staff clarity, resolution — per branch and per shift, anonymously and at volume.
Ask every household the same day the technician leaves. Installation experience is the first impression of your network — measure it like one.
Feedback inside the self-care app and after plan changes or top-ups, so digital journeys are scored with the same yardstick as physical ones.
Churn prediction starts with the right KPI at the right moment — one system keeps them comparable.
The relationship metric. Track it quarterly and after major moments; falling NPS in a region is your earliest public warning of churn.
NPS vs CSAT vs CES →The transaction metric. Score every support call, store visit, and repair — and hold every channel to the same bar.
When to use CSAT →How hard was it to get help, change a plan, or move house with your line? In telecom, effort is the strongest churn signal of the three.
CES in the glossary →Qmeter's single-number KPI (−100 to 100): current case × 100 / best case. One score across call centre, retail, and field on one leaderboard.
How SLI works →New to these terms? Start with the NPS vs CSAT vs CES comparison or the customer experience glossary.
Not three borrowed statistics — your own numbers. You know your ARPU and churn better than we do; move the sliders and the maths is transparent.
Switching networks is a five-minute job — port the number and keep the phone. In telecom, dissatisfaction rarely arrives as a complaint; it arrives as a cancelled direct debit at contract end.
The only defence is catching the frustration — a dropped call, a billing shock, a slow store visit — in time to fix it before the porting request goes in.
Sizes your plan — plans are billed by responses per year.
Telecom sees high volumes — the callers you catch, plus the silent switchers.
Your monthly ARPU across a year of the contract.
Example: if you save 10 out of every 100 you catch, set 10%.
protected per year, after Qmeter's cost
An estimate computed from your own inputs — not a guarantee or forecast of results. Adjust the sliders to match your numbers.
The quieter return is the win-back window: a detractor flagged today can be called, fixed, and re-surveyed months before the renewal date — so the retention conversation starts from "they fixed it", not from a discount. That is the closed-loop feedback process applied to churn.
Operators run Qmeter across service centres, dealer stores, and regions — so a subscriber problem in one city is visible at headquarters the same hour, not in next quarter's churn review.
The same network-wide comparison powers Qmeter for banks — built for operators managing hundreds of customer-facing locations.
By catching the moment that causes it. Most churn follows a concrete, recent failure — an unresolved support call, a botched installation, a billing dispute. Measuring right after each interaction and closing the loop on every detractor gives your team a window to fix the problem while the subscriber is still a subscriber.
Branch feedback, queue experience, and network-wide comparison for banking.
→Store-by-store comparison and feedback at the till, door, and doorstep.
→Catch guest problems at the table or in the room — before the review goes public.
→Patient experience measurement with documented follow-up across clinics.
→The step-by-step process for turning a complaint into a retained customer.
→Public prices: Web Feedback from €500/year, devices from €50/month.
→Measure every support call, store visit, and installation — with alerts that reach the right team in minutes, not quarters. 14-day free trial, no credit card.
