Qmeter is a branch experience platform for retail banks. Smiley kiosks at teller desks, QR codes at every counter and in-app surveys feed one live branch-comparison wall — and every negative response is routed to the branch manager as an SLA-timed ticket.
Live on the branch floor in a day for smaller banks; on-premise with a full audit trail for national networks. No consultants either way.
None of them shows up in a quarterly survey — all of them show up in next year's dormant-accounts report.
She never files a complaint. The account goes quiet, the standing orders move, and by the time the dormancy report prints she has been banking elsewhere for months. Silence is not satisfaction — it is unmeasured churn.
Head office sees one blended score. Which branch, which desk, which queue, which hour of Friday produced this week's detractors stays invisible — and the regional average buries the outlier every single time.
Financial regulators set first-response and resolution deadlines and expect records. A complaint tracked in a spreadsheet can prove neither. Regulated complaint handling needs timers, escalation and an audit trail by default.
An agency delivers the number quarterly, months late, with no path from score to fix. The board sees a slide; the branch floor sees nothing. A real programme collects on every channel and closes the loop the same day.
Digital account opening means an unhappy customer can move a salary account in an afternoon — and most never argue first. The only defence is catching the dissatisfaction while the customer is still standing in your branch, not in next quarter's survey.
Four steps, all inside the same platform — no exports, no hand-offs, no complaint left in a spreadsheet.
A smiley kiosk or QR code at every teller desk and advisory table takes one anonymous tap, scoped to branch, desk and service — so each response lands against the right unit. Kiosks work offline and sync when the connection returns.
Every response lands on a live wall: branch against branch, service against service, teller desk, hour slot. The 09:00 queue problem shows up at 09:05, not in the quarterly deck — see real-time analytics.
A negative response opens a ticket automatically, routed to that branch's manager with a priority-scaled SLA timer and escalation to regional if it slips. Every change writes an audit event — full mechanics on closed-loop ticketing.
Resolution requires a root cause and the action taken, then a re-survey confirms the save. The relationship comes back as a recovered customer instead of appearing in next year's dormant accounts list.
One blended satisfaction score hides the branch that has been failing since Monday. The wall does the opposite: it ranks, flags and acts.
Branch 7 flagged: tickets opened, manager notified, SLA running — while the week is still fixable.
Not borrowed statistics — your own numbers. Move the sliders; the maths is transparent and every figure comes from your inputs.
Research published in Harvard Business Review puts the cost of winning a new customer at five to twenty-five times the cost of keeping an existing one.
Harvard Business ReviewA bank that recovers one at-risk current-account holder saves many times what the welcome bonus for a replacement would have cost — before a single new deposit is booked.
Sizes your plan — plans are billed by responses per year.
Check your complaints register — plus the customers who go dormant without ever filing one.
A current account, card, loan or policy — over one year.
Example: if you save 10 out of every 100 you catch, set 10%.
protected per year, after Qmeter's cost
An estimate computed from your own inputs — not a guarantee or forecast of results. Adjust the sliders to match your numbers.
Branch-vs-branch comparison shows where repeat complaints, queue frustration, and low scores cluster — so staffing, training, and process fixes go where the data points. The hours teams typically spend assembling manual service reports are replaced by one live view.
Every complaint becomes a routed, time-stamped record with clear ownership and an outcome. When internal audit or a regulator asks how a complaint was handled, the answer is an export, not a reconstruction — the documentation gaps that typically turn into remediation cost stop accumulating.
Qmeter's list prices are on one page: Web Feedback from €500/year, Device License from €50/device/month for teller-desk kiosks, and custom Enterprise agreements for national networks. Set that against the lifetime value of one retained banking relationship — you know that number better than we do.
Customer data in banking is not a growth asset to mine — it is a liability to protect. The platform treats it that way by default.
AI analysis sees feedback and ticket content only — never raw customer PII. Personal data stays masked from the models.
Every ticket change writes an audit event. First-response and resolution times are provable to an auditor, not remembered.
Right-to-be-forgotten deletion flows and retention-based anonymisation are built into the platform, not bolted on.
Customer data cannot leave your infrastructure? Deploy Qmeter on your own servers with the same feature set.
The full data-protection picture — masking, deletion flows, retention and deployment options — is on the security & GDPR page.
It is the operations layer for service quality in a branch network: feedback captured at every teller desk and digital journey, a live branch-vs-branch comparison wall, and automatic routing of every complaint to the branch manager with an SLA timer. Qmeter adds the win-back step — a resolved complaint triggers a re-survey, so the recovery is confirmed rather than assumed.
The sector-wide view — insurers, fintechs, exchanges and brokerages, plus the shared compliance pattern.
→SLA formulas, escalation chains, root-cause analytics and the audit trail, in full detail.
→The branch wall in depth — dashboards, segmentation and AI summaries across the network.
→PII masking, deletion workflows, retention anonymisation and the on-premise option, explained.
→Web Feedback from €500/year, Device License from €50/device/month. Public — no sales call needed.
→Another operations-grade playbook — fixed-point kiosks and zone comparison at passenger scale.
→Start a 14-day free trial — no credit card. AI builds your first branch survey from your company profile; teller-desk kiosks join whenever you are ready.
