Xenia Moldovan is a CX Consultant and Country Manager at Qmeter, where she helps organisations turn customer experience into something they can actually measure and act on. She works hands-on with teams on survey design, closed-loop feedback and retail CX, closing the gap between what customers feel and what businesses do about it.
Survey DesignClosed-Loop FeedbackRetail CXCustomer Feedback Management
Articles by Xenia
How to Set Up the Perfect Customer Feedback Survey Template
Guide · 9 min read · July 4, 2026
Why Customer Feedback Matters: The Business Case
Guide · 7 min read · July 4, 2026
Best Customer Feedback Survey Questions (with Examples)
Examples · 9 min read · July 4, 2026
How to Create an Effective Customer Survey
Guide · 8 min read · July 4, 2026
Voice of Customer (VoC): Metrics, Program Design & 5-Step Plan
Guide · 9 min read · July 3, 2026
Closed-Loop Feedback: How to Actually Close the Loop
Guide · 7 min read · July 3, 2026
Omnichannel Feedback Collection: Web, SMS, QR, Email & Kiosk
Guide · 8 min read · July 3, 2026