Xenia Moldovan is a CX Consultant and Country Manager at Qmeter, where she helps organisations turn customer experience into something they can actually measure and act on. She works hands-on with teams on survey design, closed-loop feedback and retail CX, closing the gap between what customers feel and what businesses do about it.
Survey DesignClosed-Loop FeedbackRetail CXCustomer Feedback Management
Articles by Xenia
QR Code Feedback: How to Collect Customer Feedback with a QR Code
Guide · 7 min read · September 27, 2026
Retail Customer Feedback: 30 Survey Questions & Template
Examples · 7 min read · September 27, 2026
Customer Feedback Survey Template: Structure, Questions and Example
Guide · 12 min read · July 4, 2026
Why Customer Feedback Matters: The Business Case
Guide · 7 min read · July 4, 2026
Customer Satisfaction Survey Questions: Examples by Type, with Answer Scales
Examples · 15 min read · July 4, 2026
How to Create an Effective Customer Survey
Guide · 8 min read · July 4, 2026
VoC Metrics: 10 Voice of Customer KPIs and How to Run a VoC Program
Guide · 15 min read · July 3, 2026
Closing the Feedback Loop: A Practical Closed-Loop Feedback Guide
Guide · 8 min read · July 3, 2026
Omnichannel Customer Feedback: How to Collect It on Every Channel
Guide · 8 min read · July 3, 2026