01
Put the NPS question where it belongs
Drop the 0–10 Net Promoter Score question into any survey and set your own end labels. Add a follow-up — 'What is the main reason for your score?' — that appears only for scores of 0–6.
NPS software
NPS software that closes the loop with every detractor
Qmeter is NPS software for multi-location businesses: the Net Promoter Score question goes out by SMS, email, QR code, web or kiosk, the score is tracked live by branch, service and week, and every detractor automatically becomes a ticket with an SLA. The number arrives together with the fix.
Promoters, passives and detractors sit next to CSAT and SLI on one dashboard, because a single score never explains itself.
1000+companies use Qmeter
2M+feedbacks collected
15+years in customer experience
Definition
What is NPS software?
Net Promoter Score (NPS) is one question — "How likely are you to recommend us?" on a 0–10 scale. NPS software asks it at the right moment, calculates promoters minus detractors, and makes sure every detractor gets a reply.
- 9–10 promoters · 7–8 passives · 0–6 detractors.
- Transactional or relational — after a visit, or as a periodic wave.
- Closed loop — every detractor becomes a ticket with an SLA.
Differences and benchmarks: CSAT vs NPS vs CES.
How it works
From the 0–10 question to a recovered detractor
Four steps on one platform. The screens below are the live product on a demo account.
02
Ask on the channel your customer is on
Send the survey by SMS or email with campaigns, print a QR code on the receipt, embed it on the website or close the in-store survey on a kiosk. Every channel writes to the same dataset.
03
Read NPS by branch, service and week
See NPS next to CSAT and SLI, with the promoter, passive and detractor split by branch, service and week. An AI summary tells you what moved and why.
04
Every detractor gets a ticket
Every detractor becomes a ticket with an owner, a priority and an SLA. The reply goes out from the ticket, and a re-survey after resolution confirms the customer was won back — see closed-loop ticketing.
Dashboard and ticket screens are the live Qmeter product on a demo account with illustrative data; survey screens show a sample client brand.
Where it runs
The same question, asked at the right moment
NPS only predicts loyalty when it is asked where loyalty is decided. Four places Qmeter customers ask it.
Retail, after the checkout
A kiosk at the exit or a QR code on the receipt closes with the 0–10 question, so store-vs-store NPS is live by evening.
Retail feedback →
Hotels, after checkout
An SMS on departure day asks the question while the stay is fresh; detractors reach the duty manager before the review does.
Hospitality feedback →
Banks, after the branch visit
The teller-desk tablet or a follow-up SMS scores the desk and the service; complaints route with regulator-grade timers.
Bank branch feedback →
Clinics, after the appointment
A tap at reception or an SMS after discharge gives patient NPS per department without a paper questionnaire.
Patient feedback →What is included
What Qmeter's NPS software includes
Product facts only. Everything here is in the platform today.
NPS question component
0–10 scale, your own labels, conditional follow-ups.
Transactional and relational
After a visit, or as a periodic SMS or email wave.
Promoter / passive / detractor split
By branch, service, template and date.
Branch and service comparison
An automatic league table between branches.
Detractor tickets with SLA
Owner, timers, escalation and an audit trail.
Customer 360
NPS history next to CSAT, SLI and tickets.
AI comment analysis
Sentiment and summaries with your own AI key.
Report builder and export
Pivot NPS by any dimension and export it.
Public pricing
All plans listed on one page.
How it compares
NPS software, a survey tool, or a spreadsheet?
Three ways teams run NPS today, and what each one leaves out.
| Qmeter NPS software | Typical alternatives | |
|---|---|---|
| Where the question is asked | Kiosk, QR, SMS, email, web embed and pop-up from one template | Survey tools usually cover email and web links; spreadsheets depend on whatever was exported |
| Scope of each answer | Branch, service, template, channel and customer, automatically | Often a single overall number per wave, with manual tagging for anything more |
| What happens to a detractor | A ticket with owner, SLA timers, escalation and a re-survey after resolution | An alert email at best; the follow-up is tracked in another tool or not at all |
| NPS next to other metrics | CSAT, SLI and sentiment on the same dashboard and customer profile | NPS in one tool, CSAT in another, comments in a third |
| Pricing | Public price list, no sales call needed | Enterprise CX suites are commonly quote-only |
General observations about product categories, not claims about any named vendor; check each product's current documentation. Evaluating an enterprise suite? See the Qualtrics alternative and Medallia alternative pages.
ROI of closing the loop
The return: detractors you call back this week, not next quarter
One cited finding, then your own numbers. Move the sliders; every figure comes from your inputs.
5–25×
Research published in Harvard Business Review puts the cost of winning a new customer at five to twenty-five times the cost of keeping an existing one.
Harvard Business ReviewA detractor you call back this week costs a ticket. A detractor you discover in next quarter's report costs a replacement customer.
6
3,000
Sizes your plan; plans are billed by responses per year.
25
Your current detractor count, or an estimate from complaints and low ratings.
€400
What one regular customer is worth to you over a year.
10%
Example: if you recover 10 out of every 100 you contact, set 10%.
Your estimated return
€68,000
protected per year, after Qmeter's cost
Keeping just 10 customers a year — across all 6 locations — covers the entire cost. Everything above that is return.
Customers kept per year (est.) — 180€72,000
Web Feedback plan — 50k responses− €4,000
estimated return: over 15× what you pay
An estimate computed from your own inputs — not a guarantee or forecast of results. Adjust the sliders to match your numbers.
A score with a reason attached
The conditional follow-up and AI comment analysis tell you why the number moved, so the action goes where the data points instead of into a general training day.
No more report theatre
NPS is on the dashboard the same day, by branch, next to the tickets it created. The quarterly deck becomes a summary of what was already fixed.
The investment side is public
Qmeter's list prices are on one page: a Web Feedback plan billed on responses, a Device License for kiosks, and custom Enterprise agreements. Set that against the lifetime value of one recovered detractor.
Data protection
Built for the data behind the score
NPS by SMS and email means phone numbers and addresses in the system. The platform treats them as a liability to protect.
PII masking
Email and phone are masked in the interface and hidden from AI analysis; revealing them needs a permission and writes an audit event.
Audit trail
Every ticket change and every PII reveal is logged, so first-response and resolution times are provable, not remembered.
GDPR workflows
Deletion requests and retention-based anonymisation are built into the platform, not bolted on.
On-premise option
Customer data cannot leave your infrastructure? Enterprise deployments can run Qmeter on your own servers.
The full data-protection picture is on the security & GDPR page.
What is NPS software?
NPS software asks the 0–10 'How likely are you to recommend us?' question on your channels, calculates the Net Promoter Score (promoters minus detractors), shows the distribution by branch, service and time, and manages the follow-up with detractors. Qmeter adds closed-loop tickets, so every detractor is a tracked case with an SLA.
How is NPS calculated?
What is a good NPS?
Can I send NPS surveys by SMS?
What happens with detractors?
Does Qmeter show NPS next to CSAT?
How much does NPS software cost?
Keep exploring
Where to go deeper
CSAT vs NPS vs CES
What each metric measures, the differences, benchmarks and when to use which.
→SMS & email campaigns
Relational NPS waves to a list or a segment, with setup, review and launch.
→Closed-loop ticketing
How a detractor becomes a ticket with SLA timers, escalation and an audit trail.
→CSAT software
The satisfaction score for the moment of experience, per service and branch.
→Customer satisfaction survey software
The full platform: builder, channels, analytics and customer profiles.
→Voice of Customer programme
Which metrics to track and a five-step plan to launch a VoC programme.
→Get started
Ask the question. Keep the customer.
Start a 14-day free trial, no credit card. Build the NPS survey, send the first wave by SMS or email, and watch detractors become tickets today.