01
Build the survey once
Drag a smiley or star rating onto the canvas and add a follow-up that only appears after a low tap. Translate the whole survey into 100+ languages with one click — the same template also runs on QR, SMS and web.
Feedback kiosk
Feedback kiosk & smiley terminal for every location
A Qmeter feedback kiosk is a tablet in kiosk mode at the exit, the counter or the door: one tap on a smiley and the rating lands on a live dashboard scoped to that branch. A low rating opens a ticket for the manager on duty, and the kiosk resets for the next customer.
Runs on the tablets you already own, keeps collecting when the Wi-Fi drops, and shares one platform with QR, SMS, web and email surveys, so there is no separate terminal system to maintain.
1000+companies use Qmeter
2M+feedbacks collected
15+years in customer experience
Definition
What is a feedback kiosk?
A feedback kiosk is a tablet or smiley feedback terminal at the point of experience — checkout, reception, gate — that asks one question and records the answer against that location and hour.
- One tap — far more answers than a follow-up email.
- Kiosk mode — resets after every answer and works offline.
- One platform — the same survey runs on QR, SMS and web.
How it works
From the first tap to a resolved ticket
Four steps, one platform. The screens below are the live product on a demo account.
02
Switch the tablet to kiosk mode
Create a device account, assign it to a branch and a template, and sign in on any tablet. Kiosk mode resets the survey after every answer, and the Qmeter device app keeps collecting when the Wi-Fi drops.
03
Watch the fleet, not the floor
Every kiosk reports its online status, battery level and today's feedback count. A device that goes quiet is flagged the same day, before a week of ratings goes missing.
04
A bad tap becomes a ticket
A low rating opens a ticket for the branch manager with first-response and resolution timers. The manager replies, records the root cause and closes the loop on the record — see closed-loop ticketing.
Dashboard and ticket screens are the live Qmeter product on a demo account with illustrative data; survey screens show a sample client brand.
Where it runs
One kiosk, four kinds of doorway
Wherever people pass a fixed point, the kiosk works the same way: one question, one tap, one record against that location.
Hotel reception
Rate check-in while the guest is still at the desk, and let the duty manager fix a problem before it reaches the review sites.
Hospitality feedback →
Airport washrooms and gates
Wall-mounted smiley terminals at washroom exits and gates give passenger feedback per zone and hour, around the clock.
Airport feedback →
Clinic reception
An anonymous tap after registration or discharge hears from patients who would never fill in a questionnaire.
Patient feedback →
Bank counters
A small tablet facing the customer at each teller desk scores the desk, the service and the hour, and routes complaints with an SLA.
Bank branch feedback →What is included
What a Qmeter feedback kiosk does
Product facts, not promises. Everything here is in the platform today.
Kiosk mode with auto-reset
Restarts after every answer; the timeout is yours to set.
Offline capture and sync
Keeps collecting without Wi-Fi and syncs when back online.
Device monitoring
Status, battery and today's feedback for every kiosk.
Follow-up questions
Ask why only after a low tap — comment, voice or video.
100+ languages
AI translation; the customer picks the language.
Branch-scoped analytics
Compare locations, services and hour slots.
Closed-loop tickets
Low ratings become tickets with SLA and escalation.
One platform for every channel
Kiosk, QR, SMS, email and web on one template.
Public pricing per device
A Device License per kiosk, listed on one page.
How it compares
Feedback kiosk, smiley terminal or survey tool?
Three ways to collect on-site feedback, and where each one usually stops.
| Qmeter feedback kiosk | Typical alternatives | |
|---|---|---|
| Hardware | Any tablet with a browser; the Qmeter device app adds offline mode and monitoring | Dedicated smiley terminals are usually sold as proprietary hardware; survey tools assume the customer's own phone |
| Depth of the question | Smiley or stars, then a conditional follow-up, comment, voice or video | Smiley terminals typically stop at the face; survey tools can go deep but rarely fit a two-second tap |
| What happens after a low rating | A ticket with SLA timers, assignee, escalation and an audit trail | Often an alert email or a dashboard dip, with the follow-up tracked elsewhere |
| Other channels | QR, SMS, email, web embed and pop-up on the same templates and dashboard | Terminal vendors often need a second tool for digital channels; survey tools rarely offer kiosk mode with device monitoring |
| Pricing | Public price list: Device License per kiosk plus a Web Feedback plan | Quotes on request are common in the terminal category |
General observations about product categories, not claims about any named vendor; check each product's current documentation. For a one-to-one comparison see the HappyOrNot alternative page.
ROI of a kiosk at the door
The return: the complaint you hear in the building, not on the review site
One cited finding, then your own numbers. Move the sliders; every figure comes from your inputs.
32%
PwC found that almost a third of customers (32%) say they would walk away from a brand they love after just one bad experience.
PwC, Experience is Everything (2018)A kiosk at the exit is the one channel that catches that experience while the customer is still in the building, before the review site does.
8
4,000
Sizes your plan; plans are billed by responses per year.
30
Bad and awful taps, plus the customers who leave without saying anything.
€300
What one regular customer is worth to you over a year.
10%
Example: if you save 10 out of every 100 you catch, set 10%.
Your estimated return
€82,400
protected per year, after Qmeter's cost
Keeping just 14 customers a year — across all 8 locations — covers the entire cost. Everything above that is return.
Customers kept per year (est.) — 288€86,400
Web Feedback plan — 50k responses− €4,000
estimated return: over 20× what you pay
An estimate computed from your own inputs — not a guarantee or forecast of results. Adjust the sliders to match your numbers.
Fewer blind spots per shift
Ratings arrive by hour and by device, so the 18:00 checkout problem shows up the same evening rather than in a monthly average that hides it.
Less time chasing complaints
Every low tap is already a ticket with an owner and a deadline. Managers stop reconstructing what happened and start replying.
The investment side is public
Qmeter's list prices are on one page: a Device License per kiosk, a Web Feedback plan billed on responses, and custom Enterprise agreements for large fleets or on-premise. Set that against the value of one regular customer you keep.
Data protection
Anonymous by default, protected when it is not
A tap on a smiley needs no personal data. When a survey does collect it, the platform treats it as a liability to protect.
No personal data required
The kiosk rating is anonymous. Customer fields are optional components you add only when you need them.
PII masking
Email and phone are masked in the interface; revealing them needs a permission and writes an audit event.
GDPR workflows
Deletion requests and retention-based anonymisation are built into the platform, not bolted on.
On-premise option
Data cannot leave your infrastructure? Enterprise deployments can run Qmeter on your own servers with the same feature set.
The full data-protection picture, including masking, deletion flows, retention and deployment options, is on the security & GDPR page.
What is a feedback kiosk?
A feedback kiosk is a tablet or terminal placed where the experience happens (checkout, reception, washroom exit, gate) that asks one short question and records the answer against that location and time. In Qmeter the kiosk runs the same survey template as your QR codes, SMS and web surveys, and every answer lands on the same dashboard.
Do I need special hardware?
Does the kiosk work without internet?
How much does a feedback kiosk cost?
Can the kiosk ask a follow-up question?
How is a feedback kiosk different from a smiley terminal?
What happens when someone taps a bad rating?
Keep exploring
Where to go deeper
Qmeter for retail
Kiosks at the exit, QR on receipts, store-vs-store comparison and the retail ROI calculator.
→Qmeter for airports
Smiley terminals at washrooms and gates, ASQ-aligned measurement and closed-loop cleaning dispatch.
→HappyOrNot alternative
A hedged, one-to-one comparison for teams evaluating smiley terminals.
→Closed-loop ticketing
SLA formulas, escalation chains, root-cause analytics and the audit trail, in full detail.
→CSAT software
The satisfaction score behind the smileys: scales, per-service CSAT and trend reporting.
→Omnichannel feedback collection
When to use a kiosk, a QR code, SMS or email, and how to combine them.
→Get started
Put a kiosk at every exit
Start a 14-day free trial, no credit card. Build the survey, switch a tablet to kiosk mode and see the first ratings on the dashboard today.