Qmeter is customer satisfaction survey software and a customer satisfaction platform for businesses with many locations: one survey builder, every channel from kiosk and QR code to SMS, email and web, and one dashboard that compares branches, services and time slots in real time. Negative answers become tickets with an SLA.
Live in a day for a single site, on-premise with a full audit trail for national networks. Public pricing either way.
Customer satisfaction survey software lets you build a survey once, run it on every channel — kiosk, QR code, SMS, email, web — and see every answer in one place, by branch and service.
A customer satisfaction platform goes one step further: it connects those answers to the people who act on them — alerts, tickets with owners and deadlines, and a profile for every customer — so satisfaction is managed, not only measured.
Writing the questions: customer satisfaction survey questions. The metric itself: what is CSAT.
An honest answer before you book a call.
Four steps, one platform. The screens below are the live product on a demo account.
Start from scratch, the template library or an import, then drag in smileys, NPS, choices, voice and more. Translate into 100+ languages with one click and A/B test two versions.
The same template runs on a kiosk, a QR code, SMS and email campaigns, a web embed or a pop-up. Every answer is scoped to a branch, a service and a channel.
The dashboard shows CSAT, NPS and SLI by branch and service with an AI-generated summary. The report builder pivots any question by any dimension — more on real-time analytics.
Every customer gets a 360° profile with scores, a timeline of surveys and tickets, and a health score. Personal data is masked by default and every reveal is audited.
Dashboard and ticket screens are the live Qmeter product on a demo account with illustrative data; survey screens show a sample client brand.
The same platform behind very different counters. Four of the industries Qmeter serves.
Kiosks at the exit, QR on receipts, online-order ratings and store-vs-store comparison on one dashboard.
Retail feedback →
Check-in, room and table feedback while the guest is still on site, and review management in the same place.
Hospitality feedback →
Patient feedback per department with anonymous taps, SMS after discharge and complaint routing with timers.
Patient feedback →
Teller-desk ratings, branch league tables and complaint handling with an audit trail for the regulator.
Bank branch feedback →Product facts only. Everything here is in the platform today.
Start from scratch, the library or an import.
Smileys, stars, NPS, choices, text, date, media, voice, video.
Show a question only when it matters.
Translate the whole survey in one click.
Two to five variants, automatic winner.
Kiosk, QR, SMS, email, web embed and pop-up.
Ask about your data in plain language.
Negative answers become tickets with an SLA.
Profiles, timelines and rule-based segments.
Every location's reviews in one dashboard.
Webhooks, API and on-premise for enterprise.
All plans listed on one page.
Where a general-purpose survey tool usually stops for a multi-location business.
| Qmeter | Typical online survey tools | |
|---|---|---|
| Multi-location structure | Branches, services and devices are first-class; comparison between locations is automatic | One account, one form; location is a question you add and analyse by hand |
| In-location collection | Kiosk mode with auto-reset, offline capture and device monitoring | Kiosk mode, where it exists, rarely includes offline capture or fleet monitoring |
| After a negative answer | A ticket with owner, SLA timers, escalation, root cause and re-survey | A notification email; the follow-up is tracked in another tool |
| Customer view | 360° profile with NPS, CSAT, SLI, sentiment, surveys and tickets; segments | Responses listed per form |
| Data protection | PII masking, audited reveals, deletion workflows, on-premise option | Varies; on-premise is uncommon |
| Pricing | Public price list | Public for basic tiers; enterprise features often quote-only |
General observations about product categories, not claims about any named vendor; check each product's current documentation. Comparing specific products? See the SurveyMonkey, Qualtrics and Medallia alternative pages.
One cited finding, then your own numbers. Move the sliders; every figure comes from your inputs.
Research by Esteban Kolsky (thinkJar) found that only about one in 26 unhappy customers complains; the rest simply leave.
Esteban Kolsky · thinkJar CX researchA survey at the moment of experience hears from the other 25, the ones who would never have written in, while there is still time to keep them.
Sizes your plan; plans are billed by responses per year.
Low ratings and negative comments, plus the customers who leave without saying anything.
What one regular customer is worth to you over a year.
Example: if you save 10 out of every 100 you catch, set 10%.
protected per year, after Qmeter's cost
An estimate computed from your own inputs — not a guarantee or forecast of results. Adjust the sliders to match your numbers.
Surveys, kiosks, tickets and customer profiles in one platform mean no exports between a form tool, a helpdesk and a spreadsheet, and no hours lost reconciling them.
Branch comparison and open tickets are on screen live, so the fix happens this week instead of after the quarterly review.
Qmeter's list prices are on one page: a Feedback Responses plan billed on responses, a Device License for kiosks, and custom Enterprise agreements for large or on-premise networks. Set that against the value of the customers you keep.
Names, phones and emails belong to your customers. The platform treats them as a liability to protect, not an asset to mine.
Email and phone are masked in the interface and hidden from AI analysis; revealing them needs a permission and writes an audit event.
Every ticket change and every PII reveal is logged, so what happened and who did it is an export, not a reconstruction.
Deletion requests are a built-in workflow; retention-based anonymisation runs on schedule.
Customer data cannot leave your infrastructure? Enterprise deployments can run Qmeter on your own servers with the same feature set.
The full data-protection picture is on the security & GDPR page.
Short, honest answers. For anything else, talk to our team.
Software that lets you build a survey, deliver it on the channels your customers use, collect the answers in one place and analyse them by location, service and time. Qmeter adds what a multi-location business needs on top: kiosk mode for tablets, QR and campaign channels, branch comparison, closed-loop tickets on negative answers, and a 360° profile for every customer.
Kiosk mode, offline capture and device monitoring for surveys at the point of experience.
→Smiley and star scales, per-service CSAT and trend reporting.
→The 0–10 recommendation question, detractor tickets and relational waves.
→Example questions by type, with the answer scale to use for each.
→The customer satisfaction score: formula, scales, example questions and benchmarks.
→Question order, scales, length and the mistakes that kill response rates.
→How a negative answer becomes a ticket with SLA timers, escalation and an audit trail.
→Start a 14-day free trial. Build the first survey today, share the QR code, and see the first answers on the dashboard before the day is out.