01
Build the survey in minutes
Start from scratch, the template library or an import, then drag in smileys, NPS, choices, voice and more. Translate into 100+ languages with one click and A/B test two versions.
Customer satisfaction survey software
Customer satisfaction survey software for every location and channel
Qmeter is customer satisfaction survey software built for businesses with many locations: one survey builder, every channel from kiosk and QR code to SMS, email and web, and one dashboard that compares branches, services and time slots in real time. Negative answers become tickets with an SLA, and every customer gets a 360° profile.
Live in a day for a single site, on-premise with a full audit trail for national networks. Public pricing either way.
1000+companies use Qmeter
2M+feedbacks collected
15+years in customer experience
Definition
What is customer satisfaction survey software?
Customer satisfaction survey software lets you build a survey once, run it on every channel — kiosk, QR code, SMS, email, web — and see every answer in one place, by branch and service.
- Build — drag and drop, 100+ languages.
- Collect — every channel, one template.
- Act — negative answers become tickets.
Writing the questions: customer feedback survey questions.
How it works
From a blank template to a customer you know by name
Four steps, one platform. The screens below are the live product on a demo account.
02
Collect on every channel
The same template runs on a kiosk, a QR code, SMS and email campaigns, a web embed or a pop-up. Every answer is scoped to a branch, a service and a channel.
KioskExit, counter, gate
QR codeReceipt, table, room
Web & pop-upSite, app, checkout
How was your visit today?
Submit
SMSAfter the visit
WhatsAppAfter the visit
EmailAfter the order
Every answer lands on one dashboard, scoped to branch, service and channel
03
Analyse by branch, service and time
The dashboard shows CSAT, NPS and SLI by branch and service with an AI-generated summary. The report builder pivots any question by any dimension — more on real-time analytics.
04
Know every customer, not just the score
Every customer gets a 360° profile with scores, a timeline of surveys and tickets, and a health score. Personal data is masked by default and every reveal is audited.
Dashboard and ticket screens are the live Qmeter product on a demo account with illustrative data; survey screens show a sample client brand.
Where it runs
Built for businesses with many doors
The same platform behind very different counters. Four of the industries Qmeter serves.
Retail chains
Kiosks at the exit, QR on receipts, online-order ratings and store-vs-store comparison on one dashboard.
Retail feedback →
Hotels and restaurants
Check-in, room and table feedback while the guest is still on site, and review management in the same place.
Hospitality feedback →
Clinics and hospitals
Patient feedback per department with anonymous taps, SMS after discharge and complaint routing with timers.
Patient feedback →
Banks and branch networks
Teller-desk ratings, branch league tables and complaint handling with an audit trail for the regulator.
Bank branch feedback →What is included
What is included in the platform
Product facts only. Everything here is in the platform today.
Drag-and-drop survey builder
Start from scratch, the library or an import.
Ten question types
Smileys, stars, NPS, choices, text, date, media, voice, video.
Conditional logic and flows
Show a question only when it matters.
100+ languages with AI translation
Translate the whole survey in one click.
A/B testing of surveys
Two to five variants, automatic winner.
Every channel
Kiosk, QR, SMS, email, web embed and pop-up.
Dashboard, report builder, AI Analyst
Ask about your data in plain language.
Closed-loop ticketing
Negative answers become tickets with an SLA.
Customer 360 and segments
Profiles, timelines and rule-based segments.
Google reviews
Every location's reviews in one dashboard.
Integrations and API
Webhooks, API and on-premise for enterprise.
Public pricing
All plans listed on one page.
How it compares
Satisfaction platform or online survey tool?
Where a general-purpose survey tool usually stops for a multi-location business.
| Qmeter | Typical online survey tools | |
|---|---|---|
| Multi-location structure | Branches, services and devices are first-class; comparison between locations is automatic | One account, one form; location is a question you add and analyse by hand |
| In-location collection | Kiosk mode with auto-reset, offline capture and device monitoring | Kiosk mode, where it exists, rarely includes offline capture or fleet monitoring |
| After a negative answer | A ticket with owner, SLA timers, escalation, root cause and re-survey | A notification email; the follow-up is tracked in another tool |
| Customer view | 360° profile with NPS, CSAT, SLI, sentiment, surveys and tickets; segments | Responses listed per form |
| Data protection | PII masking, audited reveals, deletion workflows, on-premise option | Varies; on-premise is uncommon |
| Pricing | Public price list, no sales call needed | Public for basic tiers; enterprise features often quote-only |
General observations about product categories, not claims about any named vendor; check each product's current documentation. Comparing specific products? See the SurveyMonkey, Qualtrics and Medallia alternative pages.
ROI of hearing the other 25
The return: the customers who never complain, measured before they leave
One cited finding, then your own numbers. Move the sliders; every figure comes from your inputs.
1 in 26
Research by Esteban Kolsky (thinkJar) found that only about one in 26 unhappy customers complains; the rest simply leave.
Esteban Kolsky · thinkJar CX researchA survey at the moment of experience hears from the other 25, the ones who would never have written in, while there is still time to keep them.
6
3,000
Sizes your plan; plans are billed by responses per year.
25
Low ratings and negative comments, plus the customers who leave without saying anything.
€300
What one regular customer is worth to you over a year.
10%
Example: if you save 10 out of every 100 you catch, set 10%.
Your estimated return
€50,000
protected per year, after Qmeter's cost
Keeping just 14 customers a year — across all 6 locations — covers the entire cost. Everything above that is return.
Customers kept per year (est.) — 180€54,000
Web Feedback plan — 50k responses− €4,000
estimated return: over 10× what you pay
An estimate computed from your own inputs — not a guarantee or forecast of results. Adjust the sliders to match your numbers.
One system instead of four
Surveys, kiosks, tickets and customer profiles in one platform mean no exports between a form tool, a helpdesk and a spreadsheet, and no hours lost reconciling them.
Managers act on the same day
Branch comparison and open tickets are on screen live, so the fix happens this week instead of after the quarterly review.
The investment side is public
Qmeter's list prices are on one page: a Web Feedback plan billed on responses, a Device License for kiosks, and custom Enterprise agreements for large or on-premise networks. Set that against the value of the customers you keep.
Data protection
Built for the data a survey collects
Names, phones and emails belong to your customers. The platform treats them as a liability to protect, not an asset to mine.
PII masking
Email and phone are masked in the interface and hidden from AI analysis; revealing them needs a permission and writes an audit event.
Audit trail
Every ticket change and every PII reveal is logged, so what happened and who did it is an export, not a reconstruction.
GDPR workflows
Deletion requests are a built-in workflow; retention-based anonymisation runs on schedule.
On-premise option
Customer data cannot leave your infrastructure? Enterprise deployments can run Qmeter on your own servers with the same feature set.
The full data-protection picture is on the security & GDPR page.
FAQ
Customer satisfaction survey software, answered
Short, honest answers. For anything else, talk to our team.
What is customer satisfaction survey software?
Software that lets you build a survey, deliver it on the channels your customers use, collect the answers in one place and analyse them by location, service and time. Qmeter adds what a multi-location business needs on top: kiosk mode for tablets, QR and campaign channels, branch comparison, closed-loop tickets on negative answers, and a 360° profile for every customer.
How quickly can we launch a survey?
Which channels can Qmeter collect on?
Can I compare locations and services?
Can I A/B test two versions of a survey?
How does Qmeter handle personal data and GDPR?
How much does customer satisfaction survey software cost?
Keep exploring
Where to go deeper
Feedback kiosk
Kiosk mode, offline capture and device monitoring for surveys at the point of experience.
→CSAT software
Smiley and star scales, per-service CSAT and trend reporting.
→NPS software
The 0–10 recommendation question, detractor tickets and relational waves.
→Customer feedback survey questions
Ready-to-use questions for NPS, CSAT, CES and open feedback, by touchpoint.
→Perfect survey template
Question order, scales, length and the mistakes that kill response rates.
→Closed-loop ticketing
How a negative answer becomes a ticket with SLA timers, escalation and an audit trail.
→Get started
One survey. Every channel. Every location.
Start a 14-day free trial, no credit card. Build the first survey today, share the QR code, and see the first answers on the dashboard before the day is out.