Qmeter is CSAT software that asks the satisfaction question right after the interaction, with a smiley on a kiosk, a QR code on the receipt or an SMS after the call, and reports the customer satisfaction score by branch, service and hour. Low scores open tickets automatically, so the score gets improved rather than just watched.
Five faces or five stars, per service and per location, on the same dashboard as NPS and SLI, and every low score with an owner and a deadline.
CSAT, the customer satisfaction score, is the share of customers who rate an interaction positively — on a five-point scale, the top two answers. CSAT software asks right after the service and reports the score by service, branch and hour.
Good CSAT software does three things a form builder does not: it ties every rating to a service, a location and an hour automatically, it asks the question on site as well as online, and it turns a low score into a task for the person who can fix it.
The metric explained: what is CSAT. Differences and benchmarks: CSAT vs NPS vs CES.
An honest answer before you book a call.
Four steps, one platform. The screens below are the live product on a demo account.
Choose five smileys or 3–10 stars and tie each question to a service — checkout speed, staff helpfulness, cleanliness. Add a follow-up that appears only after a low rating.
Ask right after the interaction: on a feedback kiosk at the exit, through a QR code on the receipt, or by SMS after a call. Every channel runs the same template, so scores stay comparable.
The feedback view shows sentiment, the services with the most negative ratings and the items already turned into tickets. Filter by branch, channel and date to find the service that drags the score down.
A bad or awful rating opens a ticket with an owner and an SLA. The resolution records the cause and the action, and a re-survey confirms the fix — see closed-loop ticketing.
Dashboard and ticket screens are the live Qmeter product on a demo account with illustrative data; survey screens show a sample client brand.
Four places where a two-second rating tells you more than a monthly survey.
Checkout speed, staff helpfulness and availability rated at the exit; store-vs-store CSAT is live by evening.
Retail feedback →
Check-in and check-out rated at the desk, so the duty manager fixes a room problem before the review is written.
Hospitality feedback →
Registration, waiting time and staff courtesy rated per department with an anonymous tap.
Patient feedback →
Washrooms, security and gates scored per zone and hour, with cleaning and service dispatch on low ratings.
Airport feedback →Product facts only. Everything here is in the platform today.
Five faces or 3–10 stars, your own labels.
Every question belongs to a service.
Compare locations, channels and dates.
See which service drags the score down.
AI summaries with your own OpenAI or Claude key.
One index to compare locations.
Owner, SLA timers and escalation.
Kiosk, QR, SMS, email, web and manual entry.
All plans listed on one page.
Where a general-purpose form builder usually stops, and what a CSAT platform adds.
| Qmeter CSAT software | Typical survey tools | |
|---|---|---|
| Where the question is asked | Kiosk in kiosk mode, QR, SMS, email, web embed, pop-up, manual entry | Email and web links; kiosk mode and offline capture are rarely built in |
| What each score is tied to | Branch, service, hour, channel and customer, automatically | A form response; location and service need extra fields and manual analysis |
| Reporting | Top-2-box CSAT per service and branch, trend, distribution, SLI, NPS, AI summary | Response counts and averages per form |
| After a low score | A ticket with owner, SLA timers, escalation, root cause and a re-survey | A notification, with the follow-up tracked elsewhere |
| Customer profile | CSAT, NPS, SLI, sentiment, surveys and tickets on one 360° profile | Responses listed per form |
General observations about product categories, not claims about any named vendor; check each product's current documentation. Evaluating a survey tool? See the SurveyMonkey alternative page.
One cited finding, then your own numbers. Move the sliders; every figure comes from your inputs.
Research by Bain & Company published in Harvard Business Review found that increasing customer retention rates by 5% can raise profits by 25% to 95%.
Bain & Company / Harvard Business ReviewCSAT measured per service is the earliest retention signal you have: the customer who rated the checkout 'Bad' today is the one who quietly stops coming next month.
Sizes your plan; plans are billed by responses per year.
Bad and awful ratings, plus the customers who leave without saying anything.
What one regular customer is worth to you over a year.
Example: if you save 10 out of every 100 you catch, set 10%.
protected per year, after Qmeter's cost
An estimate computed from your own inputs — not a guarantee or forecast of results. Adjust the sliders to match your numbers.
Per-service CSAT shows whether the problem is the queue, the staff or the stock, so the manager's afternoon goes to the right thing.
Branch comparison, drops by service and open tickets are on screen the same day, replacing the hours spent assembling a satisfaction report by hand.
Qmeter's list prices are on one page: a Feedback Responses plan billed on responses, a Device License for kiosks, and custom Enterprise agreements. Set that against the value of one regular customer you keep.
A smiley needs no personal data. When a survey collects contact details, the platform treats them as a liability to protect.
Ratings carry no personal data unless you add customer fields to the survey.
Email and phone are masked in the interface and hidden from AI analysis; revealing them needs a permission and is audited.
Deletion requests and retention-based anonymisation are built into the platform.
Enterprise deployments can run Qmeter on your own servers with the same feature set.
The full data-protection picture is on the security & GDPR page.
CSAT software asks customers to rate a specific interaction, typically on a five-point smiley or star scale, calculates the customer satisfaction score as the share of positive ratings, and reports it by location, service and time. Qmeter adds automatic tickets on low scores, so the software manages the follow-up as well as the measurement.
What each metric measures, the differences, benchmarks and when to use which.
→The customer satisfaction score: formula, scales, example questions and benchmarks.
→Qmeter's index that combines the rating scales into one comparable number.
→Kiosk mode, offline capture and device monitoring for CSAT at the point of experience.
→The recommendation question, detractor tickets and relational waves.
→How a low score becomes a ticket with SLA timers, escalation and an audit trail.
→Dashboards, the report builder and AI summaries across branches.
→Start a 14-day free trial. Build a smiley survey, put it on a kiosk or a QR code, and see per-service CSAT on the dashboard today.