Pilgrim satisfaction is measured at the moments a service is delivered, from arrival to departure, with one short question in the pilgrim's own language on a kiosk, QR code or SMS. Qmeter collects the answers per company, site and day.
For Hajj and Umrah companies, pilgrim affairs offices, accommodation and transport operators, and the authorities that evaluate them.
Qmeter runs multilingual visitor feedback for cultural institutions in Abu Dhabi and multi-branch service networks; the device app keeps collecting when the network is saturated.
A named person at Qmeter replies within one business day, in Arabic or English.
Three facts shape pilgrim feedback: the service window lasts days, the company rating lasts a year, and most guests will never fill in a form that is not in their language.
The Ministry of Hajj and Umrah evaluates companies serving foreign pilgrims each season and places them in tiers: Outstanding, Very Good and Good. Compliance carries 60% of the result and service quality 40%, and the inputs include field monitoring, documented evidence and pilgrim satisfaction assessments. A company that measures its own pilgrims daily is not surprised by the result.
A problem noticed a week later is a season lost. Daily answers per site show the slow bus loading at one camp or the late catering at one hotel while there is still time to fix it for the next group.
Pilgrims arrive speaking Arabic, Urdu, Bahasa, Bengali, Turkish, French, English and dozens more. One tap on a face needs no language; the follow-up question appears in the language the pilgrim chose, and comments are translated for the team.
The same survey runs on every channel, so arrival, accommodation, transport, guidance, catering and departure are compared on equal terms; every low rating goes to the person responsible, and the record stays available to an evaluating authority.
Kiosks or tablets at the arrival hall, hotel reception and camp entrance; QR codes on the room card, the bus seat and the meal voucher; an SMS after check-out. One question, three to five faces, an optional "why".
An unhappy answer opens a case for the site supervisor with a deadline. If it is not resolved in time it moves up to company management. Every step is written to an audit trail, as described on the closed-loop ticketing page.
A scheduled report arrives each morning with satisfaction by touchpoint, open cases and the day's comments. The same data exports as the documented evidence an evaluation asks for.
Hardware and software that keep working when 20,000 people share one cell tower.
The Qmeter device app stores answers on the tablet when the connection drops and uploads them when it returns. The device list shows battery, connectivity and the last heartbeat per site, so a silent kiosk is noticed the same morning, not after the season.
Satisfaction by touchpoint, trend by day, comments translated with AI and the number of open cases per site on one dashboard. Management sees every company and site; a site supervisor sees only their own.
Each party sees the part of the journey it is responsible for; the authority can see the whole.
Measure arrival, accommodation, transport, guidance and catering per group, fix problems during the season and hold the evidence for the annual evaluation.
Compare the companies you contract on the same questions, and give each one its own daily report.
A QR code in every room and on every bus seat, a kiosk at reception, and an alert when a group is unhappy before it leaves.
Field satisfaction data per company and site, with timestamps and an audit trail, hosted in the Kingdom or on your own servers.
Short, honest answers. For a walkthrough with your own sites and groups, talk to our team.
At the moment of service, with one short question on a kiosk, tablet, QR code or SMS: how was arrival, the room, the bus, the meal. Answers are stored per company, site, group and day, and low ratings go to the person who can fix the problem that day.
How the device app collects and syncs answers when the network is down.
→One survey in every language your pilgrims speak, with AI translation of comments.
→Low rating to case to resolution, with SLA timers and escalation.
→Visitor satisfaction at airports, border crossings and attractions for a national programme.
→Passenger feedback from check-in to gate, aligned with ASQ categories.
→Guest feedback from reception to check-out.
→Start with one site and one touchpoint this week; add companies and sites as the season approaches. Hosting in the Kingdom and on-premise deployment are available.