Arabic first, one tap to switch
The first screen is in Arabic with the language choice visible; English and Urdu are one tap away. The layout flips to right-to-left automatically, so nothing is mirrored or cut off.
Healthcare — bilingual patient feedback
Arabic and English patient feedback kiosk for clinics and hospitals
A bilingual patient feedback kiosk asks one short question in Arabic or English at the moment of care, at reception, after the consultation, at the pharmacy and at the lab. Every answer reaches one dashboard by unit and time.
Built for outpatient clinics, hospital groups, dental and specialist centres in the Gulf, where patients speak Arabic, English and often Urdu.
Qmeter runs customer and patient feedback programmes in the Gulf and the Caucasus, with Arabic as a first-class survey language, not a translation layer.
A named person at Qmeter replies within one business day, in Arabic or English.
Why bilingual, why at the moment
A patient who cannot read the question does not answer it
An English-only survey in a Gulf clinic hears from a minority of patients and misses most of the ones who had a hard day.
The moment, not the week after
A question at the reception desk, at the consultation room door, at the pharmacy counter and at the lab exit captures the experience while it is still seconds old, from patients who would never answer an e-mail.
A low rating becomes someone's job
When a patient taps the sad face, the unit supervisor gets an alert and a case opens with a deadline. The patient can be reached while still in the building.
How it works
Four points of care, one survey, one dashboard
The same template runs on every kiosk and QR code, so units are compared like for like: a right-to-left Arabic interface, a one-tap language switch on the first screen, and an instant alert to the unit manager on a low rating.
Place the kiosk where the experience ends
A tablet on a stand at the outpatient exit, a counter-top tablet at the pharmacy and the lab, a QR code on the ward. The device app keeps working offline and uploads when the network returns; see the offline survey app.
Ask one question, in the patient's language
A smiley or 1–5 rating, a follow-up only when the rating is low, an optional comment by voice or text. Arabic, English and Urdu versions are managed in one template with AI translation; see multilingual surveys.
Alert, case, resolution, evidence
A low rating alerts the supervisor and opens a case with an owner and SLA; the audit trail is the evidence an accreditation surveyor asks for. See closed-loop ticketing.
Free tool
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What the team sees
Arabic on the kiosk, Arabic in the report
The patient's words stay in the patient's language; the team reads them in theirs.
One template, every language
Each question is written once and translated in the template's translation tab, by hand or with AI; the kiosk shows the version that matches the language the patient chose on the first screen.
- Right-to-left layout for Arabic and Urdu
- Language choice on the first screen, not in a menu
- AI translation for new questions, reviewed by your team
- Comments stored in the original language
Results by unit, shift and language
The dashboard shows satisfaction per point of care and per period, with comments categorised and translated for the quality team. Scheduled reports reach the quality committee without manual compilation.
- Reception, consultation, pharmacy and lab compared side by side
- Arabic and English comments in one view, with translation
- Open cases and SLA status on the same screen
- Scheduled PDF to the quality committee
Points of care
Where the kiosk earns its place
Each point asks a slightly different question; all of them feed the same dashboard.
Reception and registration
Waiting time and the welcome, asked on a counter-top tablet before the patient walks to the consultation.
After the consultation
Did the doctor explain clearly, did the patient feel listened to, asked at the clinic exit or by QR on the appointment slip.
Pharmacy counter
Waiting time and the medication explanation, the point where most visits end and most frustration surfaces.
Laboratory and imaging
Privacy, waiting and clarity about results, asked at the exit of the department.
Standards this page refers to
Official documents
- Joint Commission International Standards for Hospitals, 8th editionEffective 1 January 2025; sections include Patient-Centered Standards.
- Saudi Ministry of Health: Patient Experience Measurement ProgramNational survey programme across MOH facilities, administered by an independent third party.
FAQ
Bilingual patient kiosks, answered
Short answers for clinic managers and quality teams. For a walkthrough with your own units, talk to our team.
Does the kiosk support Arabic right-to-left layout?
Yes. When the patient chooses Arabic or Urdu on the first screen, the whole survey flips to right-to-left, including the rating scales and the comment box. English and other languages render left-to-right on the same device.
How does the language switch work for patients?
What happens when a patient gives a low rating?
Does a one-tap rating collect personal data?
Can the results be used for JCI or CBAHI accreditation?
Can patient data stay in our country or on our servers?
Keep exploring
Related pages
Healthcare overview
Patient experience for clinics and hospital groups: channels, metrics, data protection.
→JCI patient experience requirements
What accreditation expects from patient feedback and complaints, with a checklist.
→CBAHI patient satisfaction requirements
Saudi accreditation and the MOH patient experience programme, explained.
→Multilingual surveys
How one template serves Arabic, English, Urdu and 100+ languages.
→Patient satisfaction survey template
Ready questions for reception, consultation, pharmacy and discharge.
→Closed-loop ticketing
The case workflow behind every low rating: owner, SLA, escalation, audit trail.
→Get started
Hear every patient, in their language, this month
Start with one clinic or one unit: a kiosk at the exit, a QR code at the counter, Arabic and English on day one. We set up the first template with you.