One national channel
Sharek gives the public a single place for complaints, suggestions, appreciation and inquiries, and invites every service recipient to complete a post-service survey. Entities receive what the public submits there.
Government — State of Qatar
Government service satisfaction in Qatar: what Sharek measures
In Qatar the Civil Service and Government Development Bureau runs Sharek, the unified platform for complaints, suggestions, appreciation and post-service surveys across government entities. The Bureau publishes monthly service-centre figures and has set a satisfaction target above 90 percent.
Qmeter adds the entity's own daily measurement at the counter, on the phone and online, in Arabic and English.
Qmeter runs visitor feedback for public cultural institutions in Abu Dhabi and customer feedback for banks and service networks across the Gulf and the Caucasus, in Arabic and English.
A named person at Qmeter replies within one business day.
The national picture
What Sharek does, and what it leaves to the entity
Public statements and monthly figures describe the platform's role; its survey method is the Bureau's own. The national figures show an entity its standing; moving them takes the entity's own daily measurement, hosted in the region or on its own servers.
Published monthly figures
The Bureau publishes how many transactions the government service centres complete each month and how many surveys entities receive. The national target for satisfaction has been stated as above 90 percent.
The entity's own measurement
A national survey tells an entity where it stands. To move the number it needs its own feedback by counter, by employee and by hour, and a loop that fixes the cause behind each low rating.
The checklist
What a service centre should measure itself
Three habits that make the national figures predictable.
A question at every counter and on every channel
Kiosk or tablet at the counter, QR on the receipt, SMS after the transaction, a widget on the portal: one short question in Arabic and English, tagged with the service and the employee.
Low ratings handled the same day
A low rating opens a case for the floor supervisor with a deadline; closing requires the cause and the action. The citizen is told what was done.
Daily results, monthly trend
The centre manager sees yesterday by service and by employee; leadership sees the month by centre, before the national figures are published.
Free readiness check · 3 minutes
How much of this does your centre have today?
Twelve yes/no questions on channels, daily results, complaint handling and evidence. Score, gaps and next steps; the report can be sent to your e-mail.
How Qmeter fits
The counter, the phone and the portal on one dashboard
Real screens from a demonstration tenant; the names are illustrative.
Every service, every channel, in Arabic and English
Counter kiosks, QR codes, SMS, portal widgets and post-call surveys feed one dashboard: satisfaction by service, by counter, by channel and by hour, with a scheduled report to each centre manager.
- Arabic right-to-left surveys and reports
- Kiosk, QR, SMS, web and post-call channels
- Results by service, employee and hour
- Scheduled daily and monthly reports
Complaints and suggestions with an owner
Whatever arrives, from a kiosk, a QR survey or a manual entry of a suggestion received elsewhere, becomes a case with a named owner, a deadline and an escalation chain. The citizen receives a reply from inside the case, in Arabic or English.
- Automatic case from a low rating
- Manual entry for suggestions received on other channels
- Reply to the citizen by SMS or e-mail
- Root cause and action required to close
Built for Qatar's public sector
What IT, security and the service excellence unit will ask
Short answers; details in writing on a technical call.
Where is the data?
On a Qmeter instance hosted in the Gulf, or on the entity's own infrastructure with on-premise deployment.
Arabic and English, properly
Right-to-left Arabic for citizens and staff, Arabic reports, further languages for residents. See multilingual surveys.
Personal data
Ratings are anonymous by default; contact details only when the citizen asks for a reply, with PII masking and audited reveal. See security.
Alongside the national platform
Qmeter does not replace Sharek. It is the entity's own measurement layer; cases and ratings can be exported or connected through the API.
Sources
The public statements this page is based on
- CGB launches Sharek platform to unify customer experience (Qatar Tribune)unified platform for complaints, suggestions, appreciation and inquiries
- Satisfaction with government services rises to 86 percent, says President of CGB (Qatar Tribune)official statement; target above 90 percent
- Government service centres complete 46,786 transactions in June (The Peninsula, 2026)monthly figures; post-service surveys through Sharek
- Over 18,000 transactions by the government service centres in March (Gulf Times)survey counts per entity
FAQ
Government service feedback in Qatar, answered
Short, factual answers. For your own centre, talk to a named person.
What is Sharek?
Sharek is the unified platform of the Civil Service and Government Development Bureau through which the public submits complaints, suggestions, appreciation and inquiries to government entities and completes post-service surveys. The Bureau publishes monthly figures on service-centre transactions and surveys.
Does Qmeter replace Sharek?
What satisfaction level is expected?
Can the data stay in the region?
Is the platform available in Arabic?
How does a pilot start?
Keep exploring
Related pages
UAE: Star Rating and Happiness Meter
What UAE service centres must collect continuously.
→Saudi Arabia: digital experience maturity
What the Digital Government Authority measures.
→GCC public service programmes
Oman, Bahrain and Kuwait on one page.
→Citizen feedback kiosk
The counter and exit kiosk that captures the moment of service.
→Citizen complaint management
Cases with owners, SLA timers, escalation and an audit trail.
→Government & public sector overview
The full citizen feedback platform.
→Get started
Know each counter's result before the month is published
Run Qmeter in one service centre for a month, in Arabic and English, with the complaint loop switched on. A named person at Qmeter replies within one business day.